“It’s not every day people go above and beyond to check up on you after you finish a programme.”
After supporting a participant through hard times due to the pandemic, we have recently received an email containing some wonderful feedback for our colleague, Monique.
“I would like to take the opportunity in expressing my gratitude for the high level of service I have received from one of your trusted employees working as a support manager within your organisation.
I have always been an independent person always pursuing my dreams and constantly working without any gaps in employment. During the pandemic, I was hit badly when I had to move back to London from living in Sheffield. I encountered family issues, which affected my mental health and ability to really grasp what was important and how to get back on the right path. My main worry was focusing on protecting my mother.
My local Job centre passed me on to Shaw Trust and Monique contacted me. I cannot highlight enough, how much support she has offered me and my mother, even outside of her working hours. She would constantly check up on me and provide me with assistance in dealing with a crisis I was facing within my family. From sending me contact numbers, ringing on my behalf and passing me on to another wellbeing colleague who also helped me out, I am truly blown away by the service you offer. Monique is a true asset, at every opportunity encouraged me to keep positive, and gave me all the help and assistance I needed to get back on the job hunt – even getting me a position at the local mass vaccination centre, which has helped me boost my confidence and return to normality. Within the first four months of the job, I was promoted to Senior Administrator and Operation Lead and July marks seven months at the vaccination centre, all thanks to Monique.
It is not everyday people go above and beyond to check up on you after you finish a programme. Monique still goes out of her way to text me and sends me permanent job applications, as I have a passion for helping those who are vulnerable and require support.
I thought I would highlight and give feedback, on the exceptional work Shaw Trust offer and how dedicated staff are towards their clients. It would be a privilege to work for such an amazing company with core values.”
We are so proud of Monique and all of our staff for always showing commitment and dedication to their roles.