Updated 23 August 2021
Employment Advisor WHP JETS
As a WHP JETS Employment Advisor you will be providing advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. This will be mainly delivered remotely via phone, video conference and other digital channels.
Reporting to a Team Leader the role holder will be expected to manage a caseload of participants, managing their journey to employment, offer advice and direction to enable participants to access support they need. The role will also involve re-building participant confidence and self-efficacy following a period on unemployment.
Employer Account Manager WHP JETS
Reporting directly to the Regional Employer Manager. The WHP-JETS Employer Account Manager role is responsible for winning, developing and retaining key employer partnerships to support the contractual requirements of the WHP-JETS programme.
The post holder will work in conjunction with Operational teams to provide employer relationship management to drive performance objectives, deliver sales tools, manage accounts, support recruitment initiatives, and drive employment outcomes for participants.
Initial Engagement Advisor WHP JETS
As a WHP JETS Initial Engagement Advisor you will be an excellent communicator who will be required to develop and maintain working relationships working directly with Shaw Trust Employment Advisors and Team Leaders to expand engagement opportunities for participants but most notably ensuring a high standard of service to participants starting on the JETS provision.
The role requires an engaging, empathetic, and motivating individual, with the ability to achieve day-to-day KPI performance. The role holder will be expected to manage a diary of newly referred participants from our stakeholders and engage them successfully on to provision and to re-engage with dis-engaged participants to ensure they have full opportunity of the services on offer. The role will involve increasing the number of participants starting on program from JCP referrals so they can engage with our services quicky and efficiently. Liaising with Shaw Trust Employment Advisors, Customers Service Team and Team Leaders across the Contract Package Area.