Updated 22 April 2021
Employment Advisor WHP JETS
As a WHP JETS Employment Advisor you will be providing advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. This will be mainly delivered remotely via phone, video conference and other digital channels.
Reporting to a Team Leader the role holder will be expected to manage a caseload of participants, managing their journey to employment, offer advice and direction to enable participants to access support they need. The role will also involve re-building participant confidence and self-efficacy following a period on unemployment.
Team Leader WHP JETS
The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads.
This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution focussed approach, target driven and be highly organised. Working in a fast pace environment.
Reporting in to Regional Delivery Manager you will be responsible for managing and assist the Regional Delivery Manager in the day to day management and support of the teams.
Employer Account Manager WHP JETS
Reporting directly to the Regional Employer Manager. The WHP-JETS Employer Account Manager role is responsible for winning, developing and retaining key employer partnerships to support the contractual requirements of the WHP-JETS programme.
The post holder will work in conjunction with Operational teams to provide employer relationship management to drive performance objectives, deliver sales tools, manage accounts, support recruitment initiatives, and drive employment outcomes for participants.
Integration Liaison Officer – WLA WHP JETS
Reporting directly to the Integration Manager. The role will be aimed at supporting the performance of the expanded West London Alliance Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme.
The role of the Integration Liaison Officer WLA WHP JETS is to ensure an effective integration of services between the Local Authority, wider borough services and providers and the West London Alliance employment programmes, with the aim of creating a “single front door” approach that will ultimately assist residents into suitable employment.
Customer Support Officer
Reporting directly to our Customer Support Team Leader. The Customer Support Officer will manage the referral process of all participants to the Work and Health Programme Job Entry: Targeted Support (WHP-JETS) and process all required information to and from DWP. This will include processing referrals from Jobcentre Plus, making initial contact with participant to agree first appointment via email and phone as well as maintaining the Department for Work and Pensions (DWP) Provider Referral and Payment system (PRaP) records throughout the participant’s time on programme.