Retail Supervisor

Retail supervisor standing at a till.

Location/region: At select stores.


As a retail supervisor volunteer, you will be supporting a local shop for a national charity that helps people facing disadvantage gain skills, find work, and take control of their futures.

You will use your skills to support the management team to deliver a successful community business that raises funds for the charity.

Key tasks

  • Supervising other volunteers when necessary. (When supervising volunteers under the age of 18, a DBS check is required).
  • Managing the parental consent and contact information process.
  • Ensuring a consistently high level of customer service, this includes signing up customers for Gift Aid, operating the cash register, and taking care of the shop’s closing procedures.
  • In the absence of the shop manager, you may be called upon to serve as their deputy.
  • Handling refunds, voiding, or suspending sales.
  • Opening and closing daily sessions.
  • Managing the cash float in the morning and end-of-day float counts, as well as inputting takings into the till.
  • Conducting midday readings and checks.
  • Updating slip numbers upon the manager’s return.
  • On a weekly basis, you should inspect fire alarms and emergency lights, documenting the checks in the fire safety logbook.
  • Locking the diary securely in a safe or cabinet and conducting PED checks, excluding online ones, is part of your role, leaving online checks for the manager to handle.

What’s in it for you?

Volunteering with us offers a fantastic opportunity to improve your skills and CV, boost your confidence, and expand your social circle. We also provide support by covering some lunch and travel expenses.

We understand the importance of flexibility, accommodating your commitments to education, family, work, or health, and ensuring that volunteering remains accessible and convenient for you. Volunteering is a wonderful way to stay physically and mentally active, contributing to your overall well-being.

What are we asking for?

  • To be an effective member of our team.
  • Individuals with a background in retail or charity work and, ideally, prior supervisory or management experience.
  • A dedication to assisting vulnerable individuals and championing our cause.
  • Open to sharing your expertise and knowledge with fellow volunteers when necessary, fostering a collaborative environment.
  • Exceptional communication, interpersonal, and customer service skills are essential.
  • Responsibility and trustworthiness, as well as strong organisational skills.
  • Capacity to work practically and contribute to Shaw Trust’s objectives.

Volunteer hours

Monday to Friday 9am to 5pm and weekends, no minimum hours. There is flexibility around the start and finish times, volunteers generally volunteer for either a morning or afternoon shift.